Returns Policy

Effective Date: March 27, 2025
Company Name: Ghenadie Plamadeala (dba Saleshopster)
Address: 3 Olde Orchard Park S, Burlington, VT 05403, United States of America
Email: [email protected]
Phone: +1 (620) 333‑0168
Support Hours: Monday–Friday, 9:00 AM–6:30 PM EST

1. Overview

At Saleshopster, your satisfaction is our highest priority. If you’re not completely happy with your purchase, you may initiate a return within 180 days of receiving your order.

2. Eligibility

• Applies only to non‑sale items.
• Items must be in original condition: unwashed, unworn, with all tags attached, and accompanied by the original sales receipt.
• Damaged or defective products qualify for free returns.

We do not accept returns for customer errors (e.g., incorrect size ordered, spelling mistakes in custom designs, or incorrect image uploads). Please review your order carefully before checkout.

3. How to Initiate a Return

1. Visit our Contact Us page or email [email protected] within 180 days of delivery.
2. Provide:
   • Full name on the order
   • Order number
   • Detailed description of the issue
   • Clear photos of the item (if damaged/defective)
   • Your preference for a replacement or refund

You will receive a return authorization and shipping address via email within 1–2 business days.

4. Return Shipping

• Return shipping cost: $0.00 for damaged or defective items.
• For all other returns, customers are responsible for shipping costs.
• Package your items securely, include a copy of your order confirmation, and ship via your preferred carrier.
• Email us the tracking number once shipped.

5. Refunds & Replacements

• Once we receive and inspect your return, we’ll notify you of approval or denial via email.
• Approved refunds will be issued to your original payment method within 7–10 business days.
• Replacement orders ship free of charge and follow our standard delivery timeframes.

6. Exceptions

• Customized or personalized items that are delivered correctly are non‑returnable unless defective.
• Returned items that do not meet eligibility criteria will be refused and returned at your expense.

7. Questions & Assistance

If you have any questions or need help with a return, please contact us at any time:

• Email: [email protected]
• Phone: +1 (620) 333‑0168

Thank you for shopping with Saleshopster. We’re committed to ensuring a seamless returns experience and your complete satisfaction.