FAQ

Last Updated: March 27, 2025

Shopping Information

Q: How do I find a product?
A: Use the search bar at the top of any page or browse our category menu to discover products.

Q: Can I save products to a wishlist?
A: Yes! Click the “Add to Wishlist” button on any product page. You must be logged into your account.

Q: How do I know if an item is in stock?
A: In‑stock items display an “Add to Cart” button. If out of stock, you’ll see an option to “Notify Me When Available.”

Q: Can I check out as a guest?
A: Absolutely. Guest checkout is available, but creating an account lets you save shipping info, track orders, and access exclusive offers.

Payment Information

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, and PayPal.

Q: Is my payment information secure?
A: Yes. We use SSL encryption and industry‑standard security protocols to protect your data.

Q: Can I use a coupon code?
A: Yes. Enter your code in the “Promo Code” field at checkout.

Q: What happens if my payment fails?
A: You’ll receive an error notification. Please verify your payment details, ensure sufficient funds, and try again or choose another payment method.

Order Changes & Cancellations

Q: Can I cancel or change my order?
A: Yes—within 4 hours of purchase. Contact us immediately via our Contact Us page or email [email protected] with your order number and requested change.

Shipping & Delivery

Q: How long does delivery take?
A: Standard orders typically arrive in 4–9 business days (continental U.S.). Tracking is provided once your order ships.

Q: Can I change my shipping address after ordering?
A: Only within the 4‑hour change window. After that, orders are final.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns of non‑sale items in original condition within 180 days of delivery.

Q: How do I return an item?
A: Email [email protected] to request a return authorization. Include your order number and reason for return. Ship the item in its original packaging with the order invoice.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs—unless the item is damaged, defective, or incorrect, in which case we cover return shipping.

Q: Can I exchange an item?
A: Yes. Contact support for an exchange request, specifying your desired size or color.

Contact Us

If you need help or have additional questions, reach out:

• Email: [email protected]
• Phone: +1 (620) 333‑0168
• Support Hours: Monday–Friday, 9:00 AM–6:30 PM EST